OUR COMPREHENSIVE HR SUPPORT SERVICES!

At Maryam Consultancy UK we will give you the day-to-day advice and tools needed to manage your employees and comply with the terms of complicated HR legislation.

Rather than seeking costly advice from employment law or spending hours trawling the internet, let our HR experts guide you through what applies to your organisation and provide you with the tools to put it all in place.

HR Support & Help Line package includes:

• HR support line operating 10.00 am to 3.30 pm, Monday to Friday (excluding Bank Holidays)

• HR Management Pack containing up-to-date templates of standard HR forms and policies, including advice on disability, age and gender discrimination as well as right to work in the UK

• Newsletter for regular updates on Employment Law, Health & Safety and PAYE issues.

To make life even easier you may prefer to fully outsource your HR support services to us!

Learning and development Services:

We believe that the key to developing your business is to develop your people.

This applies at all levels of an organisation and can include:

• Leadership that inspires commitment to what needs to be done

• Management practices that consistently get the results you need

• High Performance teams that are motivated and empowered to make things happen

There are several different development options depending upon the needs of your organisation:

• Organisational diagnosis

• Individual and organisational assessment

• Leadership development

• Management development

• Performance management

• Team building

• Communication processes

• Employee surveys

• 360° feedback

• Executive coaching

• Change management

Once you have identified the areas that would improve your business performance, with our help we can then decide on the training or development solution.

Some of the most popular training modules include:

• Leadership

• Communications Skills

• Team building

• 360° feedback

At Maryam Consultancy UK we don’t employ a trainer to deal with every perceivable business need.

Our skill is helping you determine what you need to tackle and then finding the right training or development solution, at a price that reflects your budget. So if you have a business issue that you want to tackle, call us to talk about how to put in place a solution that should motivate your staff and deliver tangible business benefits.

Designed by our experienced trainers to create a fun, relaxed but effective learning environment to ensure that your team leave the training with the necessary skills to treat your customers to the best service possible.

During the training your staff will be encouraged to explore various experiences and discuss best practice in their market sector.

They will gain an understanding of how other businesses deliver excellent service to their customers and what they could do to ensure the service delivered in your business reaches these levels. They will also learn some skills, attitudes and behaviours that they can immediately use to improve their personal level of customer service.

The outcome having attended the programme your team members will:

• Understand the benefits of delivering excellent service

• Appreciate the impact of their actions on customers

• Develop listening skills

• Appreciate the significance of customer comments and how to deal with them

• Understand the importance of attitude versus skills

Performance Management Services:

360 Feedback – What is it?

An opportunity for your employees to receive a broader assessment of their work performance than is provided by the traditional One on One appraisal.

It involves several colleagues of the person being appraised giving their views on different aspects of the appraisee’s performance in a structured and constructive way.

What are the advantages?

For Individual

For the individual, they get a much more rounded view of how people in their employing organisation view their performance. This in turn should help them with focusing on the key areas for improvement and development. It will also give them more credible positive feedback as they will know that the good things that are being said about them are widely perceived in their workplace.

For the employer

They should achieve better performance as their employees focus on the key areas necessary for their continued improvement. Each time an appraisal takes place it is an opportunity to drive standards and skills up in your organisation.

When the results from 360 feedback are looked at on a wider basis across the whole of a business, it can help to identify areas where that business may have skill shortages and, conversely, also unearth hidden talents that may be transferable to other departments.

How does it work?

Very simply and easy! Those participating are briefed on the benefits of, and their role in, the process. Questionnaires – either on-line or paper based – are issued to the relevant employees with clear guidance on how to complete them. The results of the questionnaires are collected, analysed and guidance given to your managers on how to interpret the results and feedback to the appraisee.

Recruitment and Selection Services:

Employing the right staff for the right job is crucial if you are to ensure productivity and good working relations but the recruitment process can be costly and time consuming.

We know you need to get it right first time and have the staff, skills and knowledge to help you do just that.

Once we are confident we understand your specific recruitment requirements we can help you by:

• Preparing a detailed job and person description

• Drafting appropriate recruitment advertisements for your chosen advertising arenas

• Pre-screening applicants against the agreed criteria

• Interviewing those candidates, we feel may be suitable and providing you with a report on each of them

• Writing to unsuitable applicants with appropriate rejection letters

• Supplying you with a briefing report of each ‘successful’ interview and arranging for you to meet with them

We would carry out these responsibilities with the sole aim of being able to present you with a final shortlist of excellent candidates. The final choice is down to you. if we have done our recruitment job properly it could be a tough decision!

Employment Mandatory Checks:

The Immigration, Asylum and Nationality Act (2006) makes it a criminal offence to employ someone who does not have the right to work in the U.K

All employers have a legal responsibility to perform identity checks on all people employed by them.

The Act requires that Right to Work checks must be carried out before an employee starts work for you. An NI number is not enough proof of the right to work and must be accompanied by another approved document. Employers are at risk of prosecution if they are found to be employing workers illegally.

To protect your business from being prosecuted for unwittingly recruiting illegal workers, let us manage the checking process for you. Our experienced advisers can visit your premises and ensure that you comply with the new regime.

Our experienced personnel will:

• Audit existing employees checking their compliance with Right to Work in the UK legislation

• Update all your employee records in line with legal requirements

• Ensure you avoid falling foul of Racial Discrimination legislation when preventing illegal working

• Provide you with a report detailing your employees right to work status’

You can also choose to have advice and support with non-compliance and consequential dismissal procedure and liaison with Immigration Service through our HR Support Service.